Policy on Revisions:
Depending on the bundle you chose, we offer revisions. Customers can request an infinite
number of free revisions, and we will do so at no additional cost as long as the design and
concept remain the same. Turnaround on Revisions It would take 48 to 72 hours.
Time to Turn Around:
Most design services at Expert Design Hub take 48-72 hours to complete. This is the
turnaround time for a single iteration of a design stage, not the whole time for a project
from start to end. Depending on the type of service, changes could take anywhere from 48 to
72 hours, which equates to two working days. For example:
On Mondays, orders for logos or requests for revisions will be fulfilled by Wednesday.
On Fridays, orders for logos or requests for revisions will be fulfilled by the end of the
day Tuesday.
Money-Back Guarantee / Refund Policy:
If the initial design concepts are approved, or a revision is required, any deposited fees
for a project will not be refunded after delivery unless The Expert Design Hub cancels or
terminates your Contract for a reason other than your breach or non-performance.
All refund requests will be processed according to the following procedure:
- When the initial logo concepts are presented, you make a request. The refund offer
becomes void after you approve or request revisions to the first drawings, and your
refund request will be ignored.
- If you request a refund before the initial design concepts are delivered, you will be
eligible for a full refund (less 10 percent service & processing fee).
- If you submit your refund request within 48 hours, you will receive a 66 percent refund
(less 10 percent service & processing fee).
- If you request a refund between 48 and 120 hours after receiving the initial design, you
will receive a 33 percent return (less 10 percent service & processing fee).
- After 120 hours, no refund requests will be considered; however, because we strive for
100 percent customer satisfaction, you are urged to contact us if you have any concerns.
- If you have not taken any action on your order for 30 days after ordering it, you will
not be eligible for a refund. If you wish to reactivate your design order, you’ll have
to pay a price that varies based on the project.
- After the final files have been given, no refund requests will be considered.
- If a customer is satisfied with the project but requests a refund due to a change of
mind or other personal concerns throughout the project, the client is not eligible for a
refund.
- Once the website creation has been done and the website has been launched live, there
will be no refunds available.
- After the storyboard has been designed, no refund requests for video animation packages
will be considered.
- All refund requests should be sent to the customer service department. Based on the
violation of your user agreement, Expert Design Hub retains the right to grant or refuse
your request on an individual case-by-case basis.
- The return policy for Expert Design Hub / Custom packages will be the same as it is for
single packages.
- For example, if you order a logo and web design service and approve the logo, you can
only get a refund for the Expert Design Hub service.
- A good justification must be provided for a refund request, which must be evaluated
against the design brief and client feedback for modifications. A refund will not be
issued unless the concept is not designed according to the brief; nonetheless, more
changes will be supplied until perfect satisfaction is achieved.
- Money back guarantee is based on that the order is placed in good faith. Where a
customer has placed design orders with more than one design agency for the same job to
claim a refund, we do not consider it in good faith. In such a case we reserve the right
to decline a refund request.
- All design jobs require customer feedback before finalizing the design therefore it is
only fair that the customer gets involved and provides feedback to get the desired
results.
- 100% unique design guarantee entitles you to a re-draw if our designed logo is to be
found considerably similar to another logo design that may already exist. Any
resemblance to an existing design will be merely a coincidence and The Expert Design Hub
will not accept any responsibility or claim of any compensation in such a case. It is
the client’s responsibility to get their artwork copyrighted.
Note: The Expert Design Hub hold all the rights to reject any project or cancel the
contract whenever it deems necessary. After the refund, you will not have any rights to use
the designs for any purpose; they will be the sole property of The Expert Design Hub. The
company will be the rightful owner of the designs.
Services not related to design services are not eligible for refunds under any circumstances.
They are not covered under our 100% money-back guarantee. If such a service is acquired as
part of a Package Deal of any kind, it cannot be used to request a refund on the entire
package. Examples of such services are as follows:
- Copyrights Protection Certificates
- Website & Emails Hosting Services
- Website SSL Certificates
- Website Domain Purchase
- Website Maintenance Plans
- Website SEO Plans
- Social Media Marketing
- Google AdWords Campaigns
For services that are not covered under the 100% refund policy in case of dissatisfaction
with the Expert Design Hub management after review, the project may choose to offer a
partial refund to the client.
How to claim your refund
To assure your refund request is approved, please make sure you meet the following
requirements Claim your refund specifying your concern by contacting us via any of the
following three modes:
We will try to resolve your concern by our revision policy immediately or else will email you
a refund request approval from our refund department. After the refund, your design rights
would be obtained by The Expert Design Hub and you would not be able to display any version
of the design sent by the company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that you will
have no right (direct or indirect) to use any response or other content, work product,
or media, nor will you have any ownership interest in or to the same.
- Working in collaboration with the Government Copyright Agencies The Expert Design Hub
would share Copyright Acquisition information for the refunded designs that would
restrict the re-use of the designs as original designs in the future. If you have any
questions or concerns about our Refund Policy, please contact us by clicking here info@expertdesignhub.com
My Account:
The My Account area is a convenient way to communicate. It is your sole responsibility to
check the account area to address any queries, concerns, or additional instructions required
by the designer. Not checking or using the Account Area frequently shall not provide you
with adequate grounds for a refund. However, if you are uncertain how to use the area, you
may contact the customer support team at any time for assistance.
Communication Policy:
- Emails Sent back and forth through official emails that are “ info@expertdesignhub.com”
are to be only considered forms of valid communication.
- We are not responsible for any damages, issues, or delays caused due to contacts made
through means of communication not provided by us.
- We take full responsibility for all the information provided through our official
domains.
Quality Assurance Policy:
The Expert Design Hub will do their best to meet your requirements and our designers do their
best to fulfill your expectations. We believe in providing the best designs and each of our
designs is well researched and well crafted.
100% Satisfaction Guarantee:
- Our unlimited revisions policy is to make sure that you are 100% satisfied.
- We aim at exceeding your expectations and strive to accomplish them.
- We do not stop our revisions until you are completely satisfied with your design (the
number of revisions will be according to your package).
Delivery Policy:
- The complete order will be sent to the mentioned account on the date stated on Order
Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required is 2
business days.
- Websites will only be made life once all dues have been cleared. Under no condition, a
website will be made life if there are any kind of dues outstanding.
- In case of an urgent or rush order, contact our customer support team.
Design Ownership & Rights:
All finalized designs provided by The Expert Design Hub are done so on a written request of
finalization by the client and upon finalization, the client receives all the final core
files of the logo and owns 100% of all rights.
- The Client shall own the final Design provided by The Expert Design Hub in all its
entirety.
- All ownership rights of the said finalized design will belong to the client 100%.
- The Client is free to use the finalized design as they see fit.
- The client shall not, however, own any materials, media, or other content generated
during any revision cycles leading up to the Final Product.
Content Creation & Population:
The Expert Design Hub will not be responsible for creating or populating content (e.g.
text/Images) into the website unless purchased exclusively otherwise. In which case:
- The Expert Design Hub will populate the website with content created for the client.
- The content/text for the website will be created specifically for the customer’s
website.
- The Expert Design Hub will populate the website with images.
- The Expert Design Hub will acquire stock imagery for the client from stock photo
websites.
- Images will be purchased upon approval from the client.
- The Expert Design Hub will not be responsible in any way shape or form, for any
similarities between images used on the site that may or may not resemble other
websites.
- The Expert Design Hub will populate the website with products and product details.
- Product images and product details will be provided by the client.
N.D.A. & Reputation Management Policy:
- The Expert Design Hub, do not share customer information regarding their project or
contact details with anyone. The client’s personal and project information is kept
confidential at all points.
- Once the project is completed successfully. Both parties The Expert Design Hub and The
Client agree not to intentionally defame or otherwise disparage the other concerning
matters arising after project completion.
- Once the project is completed successfully. Each Party agrees to refrain from (and The
Expert Design Hub shall take reasonable steps to cause its officers and directors to
refrain from), either directly or indirectly, hereafter making any defamatory comments
of any type or nature whatsoever to anyone about the Client (and in the case of the
Company, its employees, officers, directors, agents, consultants, affiliates, investors
or business partners).
Record Maintenance:
The Expert Design Hub keeps the records of finalized designs so that in case of any misplaced
order, you will be provided the exact file.
Customer Support:
Our Customer Support Team is present in the office Monday – Friday 9 AM to 5 PM GMT to answer
all of your concerns and queries over the phone. All other queries after business hours need
to be emailed through the Team Works Account section by the customer and will be picked up
the next working day.
Technical Support Policy:
Expert Design Hub is primarily a design service and design consultancy provider. We will
design and develop the services that the client needs. On occasions, our packages and
services purchased will include technical aspects to help the client with their websites and
emails. The Expert Design Hub will provide the client with the basic information regarding
those services and the settings required to make those services work. The Expert Design Hub
will not be responsible for providing detailed training or installations of said services on
the Customer’s end. Such services may include but are not limited to:
Website Deployment:
- The Expert Design Hub will deploy the website for the customer on a Hosting server
provided by us.
- Hosting Service provided by The Expert Design Hub is an added feature acquired from a
Third Party Service provider.
- A Hosting server provided by the customer (purchased from a Third Party).
- In the event the website is hosted on a third-party web server purchased by the
customer, The Expert Design Hub will not be held responsible for any kind of server or
hosting-related issues.
There is no Service Level Agreement (SLA) between the client and The Expert
Design Hub in terms of technical assistance or service outage unless purchased separately as
an ongoing maintenance service.
- Website Content Management System (CMS: Content Management System)
- The Expert Design Hub will provide the customer with a user manual to use the Website
CMS (Content Management System).
- The Expert Design Hub will not be responsible for training the client in the said
Website CMS (Content Management System).
Emails Setup:
- The Expert Design Hub will be providing the customer with the necessary settings and
information to install the emails on their end.
- The Expert Design Hub will not be responsible for installing said emails onto the
customer end.
- The Expert Design Hub will not be responsible for providing technical support or
assistance in troubleshooting errors on email usage as all our emails are on open
servers and accessible by all service providers.
The Expert Design Hub will not be held responsible in any way for customers’ failure to
execute, install or learn the usage of the above-said services on their end, as the
responsibilities for those lie on the customer’s end.
Terms and Conditions
Email & Mobile Phone Policy:
This policy outlines the terms and conditions regarding the use of email and mobile phone
contact information provided to Expert Design Hub.
Consent and Usage:
By providing your email address and/or mobile phone number, you consent to receive
communication from Expert Design Hub. This includes, transitional messages, periodic updates
about your service or project, updates, newsletters, and services delivery e.g. Design
attachments, Project updates and Revisions update.
Carrier Charges Disclosure:
Standard messaging and data rates may apply. Please consult your mobile service carrier for
details.
Stop & Unsubscribe:
If you wish to stop receiving emails or mobile communications, you can:
- For emails, click the “unsubscribe” link located at the bottom of any email you receive
from us.
- For mobile communications, reply “STOP” or “Unsub” “Unsubscribe” to any SMS message you
receive from us. The SMS will be stopped right away.
Frequency of Communication:
We will strive to limit the frequency of our communications to a reasonable level. However,
there may be exceptions during special update about project or urgent notifications.
Security of Information:
Your email address and mobile phone number will be kept confidential and will not be shared
with third parties without your explicit consent, except as required by law.
Changes to Policy:
Expert Design Hub reserves the right to modify this policy at any time. Any changes will be
posted on our website, and it is your responsibility to review these changes.
Contact Us:
If you have any questions or concerns regarding this policy, please
contact us at info@expertdesignhub.com
